Dynowatt
Reviews and Complaints
www.dynowatt.com
Anonymous
Dallas, Texas
Accent energy is a unethical company!!
Accent energy in Texas is a unethical company. I own a business in the Dallas area and signed up with accent energy because they had good rates at the time with no deposit. I called them a few times in 2009 and asked them what the cancellation fee was because I knew rates had dropped quite a bit. I had a 3 year contract. Both times I called them they gave me totally different amounts. I called them only a few days apart. Well in 2010 I closed my business down and they sent me a final bill for $9,000.00! Almost $6,000 was for a cancellation fee. In their agreement it says if you move locations or close you will not be charged a cancellation fee. This cancellation fee was more than what they quoted me last year. It should have gone down since I have less time on my lease. I would not recommend this company. I have been using Startex at my residence for over 2 years and I am very pleased with them!
exmobguy
Houston, Texas
Dynowatt is screwed up
let me tell you how screwed up dynowatt is i have paid my bill via online bank pay with the payment clearing before due date confirmation number in hand the bill cleared 2 days before due date without having to pay late fee a week after due date after bill is paid they send me a letter treating to shut off power never had a slow payment or late payment when i call them they tell me my balance is that of the late fee which should not be valid since my payment was in well in time i have called twice and still remain on hold for over ten minutes to fix this problem both times also the contract rate still varies when they tell you it is a set rate isn't this illegal does the texas puc monitor this at all something needs to be done third call now in and on hold again if i didn't just sign new contract with earlier this month i would have dropped them
paynekllr
Dallas, Texas
Could not get through to make a payment
Tried to make a payment to Dynowatt company could not get through waited on the phone over 35 minutes never did get through. I wonder are they going to reimburse me for the time spent on the cell phone.Lets just say I am not going to hold my breath on that one. Received late payment notice could not get through once again. Went on line could not get the online payment to go through. How are we suppose to keep good credit if they keep making it harder to make payments on time? I tried to switch to a different electric company would not take me unless I put a deposit of 500.00 dollars due to a divorce wich forced me into bankruptcy. Never had bad credit until all this happened.
3 comments
spaten p
Houston, Texas
Dynowatt - payment processing & contract cancellation fees
Be Aware: 1st) not noticing until after my account was closed, I had been charged late fees on 2 occasions when my bank delivered payments on the due date (a Friday) but Dynowatt did not process them until the following Monday. guess they don't do payments on Fridays? 2nd) within 30 days of the end of my 12 month contact, upon prodding from emails from dynowatt that my contract was ending soon, I switched providers (found a better price). I was slapped with a $150 contract cancel fee because it wasn't within 14 days of the contract end. Seriously, 10 business days?! The contracts read that these contract cancel fees are supposed to be reasonable estimates of loss and not a penalty. Given the time left in the contract (less than 30 days), is $150 really a reasonable estimate. Result: so they gained $150 in an additional fee, but guaranteed no further business. Not exactly a plan for long term growth.
Loss:
$150
Matt Tkq
Sarasota, Florida
Dynowatt did nothing wrong!!!
I am a enrollment rep for Dynowatt and Accent energy. First thing you need to know is we don't make the energy. Dynowatt and Accent is an ESCO (electric service company) we buy it just like you do. Dynowatt only offered a varible previously because this is how we kept the prices down for our customers. When the price went down for us it in turn went down for you. Fair right. This was true for many years. The energy market in all aspects changes based on many factors, However mainly by the evil hands that control it. Trust me, It is not Dynowatt doing this to you. Little as you want to believe it, you can blame this on Texas's favorite son. With HIS war effort and hidden goals. He is the figure head for the manipulative elite. Big bussiness, energy tycoons, and banking cartels. Years ago his father said we will be moving torwards a new world order. Now we are starting to see it. The price of gas and energy is just a small part of it. Thier old Grand Daddy had been dealing in the energy bussiness for decades building strong ties to the Rockerfellers, Melons and the Powers. In fact Rockerfellers' lamp oil monopoly was the first company to every be deregulated. Which was only a scam, power broken over five companies owned by the same man. Prescott Bush was also the first to establish a bussiness relationship with the Bin Laden family, How do you think he beat Exxon in a bid for the off shore oil rig. Look it up smarty pants. You can use the internet to complain, why don't you use it to learn something. Do you know how many Relient customers called to lock into Dynowatt's fixed rates because the varible rate they were on sky rocketed. How many CP&L, how many Stream and so on. Everyone on a varible rate with any company was affected. Now many people who switched are calling to come back. "Reliant is charging me fees i never saw with you guys. My taxes alone are twenty dollars more." Welcome back to Dynowatt. Second: Texas state regulations say that a move in is to be held at priority over a product switch. That is why a new customer can be enrolled in a shorter ammount of time. Any connect fees are charged by the Utility, ie. Centerpoint, Oncor, AEP not by us. Third: We sent emails to all Dynowatt customers with valid emails letting them know about the increase and and that we are now offering fixed rates. Many of the emails were spammed because the head said Accent energy and not Dynowatt. You can be the judge of where the fualt lies there, but an attempt was made. Now we revamped the paper bills to let our customers know about the fixed rate. Fourth: The Dynowatt call center has only thirty reps. Fifteen customer service. Ten enrollment reps and five email and IM. The week this blew up we had no idea this was going to happen. The call flow was so huge we can only fit forty people in our back lines. That lets you know how prepaired we were for this. Fifth: Every Texas electric customer should Be happy for what Accent and Dynowatt has done for them. Twenty Five years ago we pioneered deregulation in Texas. So now instead of one company charging you whatever they want and getting super duper rich. Many companies can compete for your bussiness. This actually keeps prices low and most of all gives you choice. Isn't that what makes the consumer number one. I want you to choose us. Oh, we now offer fixed green energy plans 100% Texas wind baby... do your part. Lastly. I appriciate every last one our customers. I don't think you can understand how hard it was to tell them there is nothing I can do. Elderly women crying, pissed men cursing my family, mothers asking me how they are going to pay rent and feed thier kids. They certainly don't pay me enough for that. Matt. M
10 comments
BrokeinTexas A
Houston, Texas
Dynowatt-Accent Energy RiP OFF
Below is part of the complaint I just mailed to PUC Texas. I'm switching to Reliant Energy, Call them, they have 10% off Summer with $75.00 credit, 14.22 & 15.8 locked in rate for 2 years. Takes 3 weeks to change so I will be eating P&J for 2 months. And no service fee. You have to call in for this. Dynowatt is a total rip off. I urge you to write the Public Utilities Commission or File a Complaint online. On 6-24-2008 I received an email from Lia Imondi (lisaimondi@***.com) Dynowatt. Subject: Important information about your Electric Bill. In it stated that Electricity rates will be rising due to various impacts in email. In the Email it stated that we could go to a Fixed Rate Plan from Dynowatt & receive $100.00. 2 Years Win Win & that they are the ONLY ONLY ones that allows you to reset and reduce your rate should electricity prices decrease. The email indicated that this is a limited time offer & you can do this immediately. I checked online our account, our cycled ended on the date 6/24/2008, the same date I received the email, there was no indication that this cycle was tremendously effected, but next one. After seeing no rate change, (bill was not viewable but last one) and no notice of any new rate, I waited for the bill to come in on the 28th to call with payment and to talk to a service rep on changing to immediate fixed rates. Our Bill came in on the 28th, $990.02, .25139 per kw charged for the Past month. I tried to call Monday to Dynowatt, they were taking no calls due to high call volume. On Tuesday, I had my wife call with me present in the room. This is what they told her. They will not be giving any discounts to any customers. Some Customer bills are as high as $1800.00. When asked why they did not indicate the rate of .25139 on their email and why sent that rates would increase after the fact, they said they were not obligated to inform us or show on their site for information. When asked to be put immediately on the fixed rate, we were told they would be happy to enroll us immediately…. BUT it would not take effect for 3-4 WEEKS. We would still be paying the .25139 until then, just like a new person switching electricity companies. The immediate offer is only for NEW customers. They did say they could immediately change the rate if they took it out of my Name and put it in my Wife’s name as a new service without electricity, then they would come out tomorrow and there would be a service fee! When mentioned to them that when we started their service they guaranteed the lowest electricity in our area, so if another company was .145, they would be .144 or such, they stated they changed that Plan last year, and put us on a monthly variable because they lost that partnership. We did not receive notice, they said they mailed out this information, but did not put it on their website. They apologized that we did not receive it but too bad. The email is misleading that they sent us that it is not immediate on the rate decrease. Further, they are not the only ones that will allow you reduce your rates on a fixed plan. They are misleading on the email that the rates are increasing, but did increase and sent purposely on the date that the bills were already completed and increased. And yet when checking online the bill was not viewable or any mention of rate. They are now one of the highest rates in Texas with the .25139. We have never paid our bill late, we have been excellent customers, Dynowatt is misleading customers with this email on immediate fixed rate change in order to gain another month of inflated fees. I called other companies, on their plans if you change plans, it doesn’t take 3 to 4 weeks because you are a current customer, this is an outrage. Really ticked off in Texas!
Loss:
$500
8 comments
Rose M Aiv
Denton, Texas
Dynowatt owned by Accent Energy
My bill went from $295 to $705 and I thought it was a mistake or a misread meter. Then I saw they were charging almost $0.24 per kWh which explained the outrageous increase. I sent an email and got a standard form letter response. I sent another and got another standard form letter response. Didn't get an actual response from that email until 5 weeks later. Please everyone email the following like I have.....if enough of us complain maybe we can get something done..... Texas Public Utilities Commission Texas Attorney General Texas Better Business Bureau Ohio Better Business Bureau Channel 11 Investigators Come on, let's work together and get something done about this rip off. I currently owe them over $1500 for about $900 worth of electricity! It took over 2 weeks to switch companies and they just kept price gouging. They have responded to the BBB complaint and TPUC complaint and basically said tough we can price gouge without prior notification so pay your bill; we will not readjust to the going rate.
MartynHouston
Nacogdoches, Texas
Dynowatt does a number on their consumers
Notice I didn't day Customers. Most companies would not treat their customers this way, Our bill this month was $765.00. Rates went from .16 to .24 per KW Last June our rates were .13 per KW We got all kinds of reasons why the rate increased. They were planning for the hurricane season was a good one. They have to increase rates because of rising energy costs was another. The best one was " It is what it is" If they did not have the ability to power all the consumers on their plan right now they would start having black outs. The technology is there. There are no new hires. There are no new generator plants popping up in a few days to meet Supply and demand. They are on the same band wagon as big oil. They are going to do what they want and nothing you can do about it but switch and if you do they still own you for 2 payments and multiply that by the numbner of customers. Someone is getting a pretty good bonus this quarter. Shame on them. Shame on the regulators that dont make it a law that they have to notify you in a reasonable amount of time if there is going to be a rate increase.
6 comments
harlow M
Houston, Texas
Raised rates without warning
Dynowatt.. is not only lacking in itegrity but professionalizum as well. I have never done business with any individual or any business who is as unprofessional and unethical as Dynowatt. If I ran my business using their business tactics and practices I would be out of businees. Charging customers .12 to .16 cents per kwh over a course of some 20 months then without notice bill at a rate of over .25 per kwh is totally unexceptale and unrealistic. Depending on previous rates billed as described this could be considered a more than 50% increase and surely not less than 32% in one month. I don't think so...How can that be possible? Try and contact them and they don't have the deciencey to even pick up the phone and talk to you in person. I have tried several times. Instead their recording says unusually high call volume, please send email. No wonder there coustomer care department is so over wheelmed with business practices like this. Do you really want to do business with someone like that??? I wish I would have had this information avalible to me when I originally signed up with them and I wouldn't be here writting this today. So please take my advise, research your provider and stay away from these people.never use these people. Chip
Loss:
$498
1 comment
jamessammons
Dallas, Texas
Dynowatt (aka Accent energy) doubled rates in 1 month
In the last six months dynowatts rates have not gone up more than a penny per kwh... until last month when they shot our rate up from .164 to .248 (66%) When I finaly got them on the phone, the csr would not talk about negotiating the rate. "you have been charged for the energy used" "were real sorry about the increase, but if you sign up for 24 months we will give you a discounted rate of .152 per kwh. Scam !!! unfair rate increase !! we're hiring a lawyer to sue them for price gouging. This has got to be illegal !
1 comment
Anonymous
Abilene, Texas
Should be called dynosuck!
Because that is exactly what they do. The freaking suck! I unforetuneately just signed up for this ridiculous company because i was in a hurry and needed pwr in my new house within the week. So we sign up online and then even call in to confirm the receipt of our order. We updated to a priority move-in and were told our power would be activated within 3 days. Low and behold the *** working there couldn't give me any reason why my request hadnt been submitted. I talked to over 20 people, including coorperate and everyone seems to have no clue what is going on or how to do their one step above fast food jobs. It is now 10 days later and my electricity still has not been turned on. Screw this company i havent even been billed yet and already i hate them. I can't wait until six months is up because this is the absolute worst company ever. We are contacting the better business bureau and filing complaints everywhere and anywhere we can. i hope this company goes under with its price gauging and the incompetancy of every employee there. love, sarah
Tanara Wgq
San Diego, California
Dynowatt - Rip Off
Without notice, this electric power provider in Texas raised its kWh rate from 16 to 25 cents - the highest in the state. My monthly bill went from $345 to $895. Then they offered to lock me into a contract for "fixed rate". I think their new parent company Accent Energy is looking to jazz up their books so they can flip this company. By locking in as many existing customers as they can, they have something to sell. Also, customer service is horrible. You cannot get through by phone, only e-mail. Get out while you can. Go to a reputable power provider like TXU (I did), Reliant, or Direct Energy.
Loss:
$500
7 comments
Anonymous
Abilene, Texas
Dynowatt started me out at 13pkh and without warning jumped it each month ,now it has doubled
dynowatt was eager to get me as a customer ,no deposit , started at .13kh each mo my bill has been more due to their variable rate. to top that off i cant get them on phone it says due to high call volume call back at a later date. then i was told i was on a commercial account after i told them it was a residential customer. i told them i would be changing then they offered m 11.2 for 2 years! i am set on changing no mater what they offer they cant be trusted to keep their word.
Anonymous
Houston, Texas
A total obscene action by electric company
These people are no less than Highway robbers, I *** near flipped seeing a $700 light bill. We are fighting terrorism on foreign soil but some of the great terrorists are right here. They throw a bomb like this when the innocent consumer is totally unaware of the conniving attitude of the company and their action can change the life style of the family, the travel plans, eating habbits, kids education and so on. There has to be a check and balance by some organization to watch such actions and provide some relief to the poor citizens. A class action law suit should be considered in this case.
4 comments
Anonymous
Houston, Texas
Dynowatt Fraud Rip Off
I am having a billing problem with Dynowatt. My bill last month was $585 dollars. The bill I jut got today is $646 dollars. I'm a single mom so this hurts a lot. I have two more weeks until my switch to another provider takes effect and am stuck paying these high bills that I can't afford until it takes effect (or not pay and have it reported on my credit). I was a customer for a year with my variable rates always low at around .12 or .13 and low bills, never late, always paid on time. The last two months my rate jumped to .22 and .24. Dynowatt refused to give the really low fixed rate they offer new customers when I called to complain (they were really rude too). They are not honoring their promise to always beat Reliant's rates which is what they promised me when I switched. So I'm leaving and I will never go back to those crooks. I got no warning that my rate would over double and this should be illegal if it's not! I filed a complaint with the PUC, wrote the governor and news media.
2 comments
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You could sign up for auto pay or set your self up for automatic bill pay with your bank. There are many different ways to pay. Sounds like you waited til the last minute.
Never had to call somebody to pay my bills...
The US Mail still delivers.