Below is part of the complaint I just mailed to PUC Texas. I'm switching to Reliant Energy, Call them, they have 10% off Summer with $75.00 credit, 14.22 & 15.8 locked in rate for 2 years. Takes 3 weeks to change so I will be eating P&J for 2 months. And no service fee. You have to call in for this.
Dynowatt is a total rip off. I urge you to write the Public Utilities Commission or File a Complaint online.
On 6-24-2008 I received an email from Lia Imondi (email@example.com) Dynowatt. Subject: Important information about your Electric Bill. In it stated that Electricity rates will be rising due to various impacts in email. In the Email it stated that we could go to a Fixed Rate Plan from Dynowatt & receive $100.00. 2 Years Win Win & that they are the ONLY ONLY ones that allows you to reset and reduce your rate should electricity prices decrease. The email indicated that this is a limited time offer & you can do this immediately.
I checked online our account, our cycled ended on the date 6/24/2008, the same date I received the email, there was no indication that this cycle was tremendously effected, but next one. After seeing no rate change, (bill was not viewable but last one) and no notice of any new rate, I waited for the bill to come in on the 28th to call with payment and to talk to a service rep on changing to immediate fixed rates.
Our Bill came in on the 28th, $990.02, .25139 per kw charged for the Past month. I tried to call Monday to Dynowatt, they were taking no calls due to high call volume. On Tuesday, I had my wife call with me present in the room. This is what they told her.
They will not be giving any discounts to any customers. Some Customer bills are as high as $1800.00. When asked why they did not indicate the rate of .25139 on their email and why sent that rates would increase after the fact, they said they were not obligated to inform us or show on their site for information.
When asked to be put immediately on the fixed rate, we were told they would be happy to enroll us immediately…. BUT it would not take effect for 3-4 WEEKS. We would still be paying the .25139 until then, just like a new person switching electricity companies. The immediate offer is only for NEW customers. They did say they could immediately change the rate if they took it out of my Name and put it in my Wife’s name as a new service without electricity, then they would come out tomorrow and there would be a service fee!
When mentioned to them that when we started their service they guaranteed the lowest electricity in our area, so if another company was .145, they would be .144 or such, they stated they changed that Plan last year, and put us on a monthly variable because they lost that partnership. We did not receive notice, they said they mailed out this information, but did not put it on their website. They apologized that we did not receive it but too bad.
The email is misleading that they sent us that it is not immediate on the rate decrease. Further, they are not the only ones that will allow you reduce your rates on a fixed plan. They are misleading on the email that the rates are increasing, but did increase and sent purposely on the date that the bills were already completed and increased. And yet when checking online the bill was not viewable or any mention of rate. They are now one of the highest rates in Texas with the .25139.
We have never paid our bill late, we have been excellent customers, Dynowatt is misleading customers with this email on immediate fixed rate change in order to gain another month of inflated fees. I called other companies, on their plans if you change plans, it doesn’t take 3 to 4 weeks because you are a current customer, this is an outrage.
Really ticked off in Texas!
Monetary Loss: $500.