Without notice, this electric power provider in Texas raised its kWh rate from 16 to 25 cents - the highest in the state. My monthly bill went from $345 to $895.
Then they offered to lock me into a contract for "fixed rate". I think their new parent company Accent Energy is looking to jazz up their books so they can flip this company. By locking in as many existing customers as they can, they have something to sell. Also, customer service is horrible.
You cannot get through by phone, only e-mail. Get out while you can.
Go to a reputable power provider like TXU (I did), Reliant, or Direct Energy.
Monetary Loss: $500.